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Jobs & Volunteering



Our highly trained volunteers come from all sorts of backgrounds and help with everything we do.

They benefit from their experience of working with us. Retired volunteers believe it keeps them mentally active and nine in ten unemployed volunteers say it helps them move into employment or education.

Could you join them?

See the roles we’re currently recruiting for. 

  • Generalist Adviser
  • Research & Campaigns Adviser
  • Trustee

Application form to become a volunteer:

Volunteer Application Form

Volunteer role, skills and experience

For example: Adviser – face-to-face, phones, email, webchat, outreach, form filler. (Please note applicants must be over 16 to undertake the adviser role)
For example, talking to people face to face or on the phone, IT skills, helping people learn, speaking / writing in a language other than English, British Sign Language, good verbal / written communication skills, problem solving, co-ordinating teams, social media skills, etc.
For example, employment, work experience, volunteering, community activity (involvement in tenants’ associations, school activities, support groups), caring for children, other relatives or friends, classes, training courses etc.


For volunteer advisers, we require a minimum of 6 hours per week for face to face advice. Should your availability be less than this, there is the option of telephones or webchat advice. It’s useful to know when you will be available to volunteer. Please indicate below the times when you are generally available

Please input below what timeframes you will be available for each day. For example: Monday: 9-11am, 3-5pm

This information will be treated as confidential.
This information will be treated as confidential. Please be assured that we will be supportive in discussing any adjustments with you at any stage of the recruitment and selection process.


Please give the names and addresses of two people, who know you in a work related, academic or professional capacity. For example, an employer, teacher or tutor, colleagues or ex-colleagues, or someone who knows you well (other than your family).

Referee 1

Referee 2

Our policy on convictions

We only carry out Disclosure & Barring Service (DBS) checks for roles working directly with clients in services targeted at vulnerable adults or children. Our policy is in place to make sure ex-offenders are treated fairly.

We consider each offence individually, looking at issues like risk to the client, how long ago it took place, the circumstances and whether they are relevant to the volunteer role. Anyone with a conviction for a sexual offence against a child or vulnerable adult is considered unsuitable to volunteer.

Citizens Advice Sedgemoor will ask about unspent convictions after a conditional volunteer role or employment offer. Having a criminal record is not in itself a barrier, and we will only take relevant convictions or sexual offences into account.

If you are concerned about this and would like to discuss your individual circumstances further, please contact us on 01278 459009 and ask to speak to the manager.

Entitlement to work or volunteer

If you are from outside the EU / EEA, it’s important you check you are permitted to volunteer or carry out ‘unpaid work’ in addition to your main reason for entering the country, to avoid jeopardising your visa status.

If you cannot find the answer clearly on your immigration documentation, contact the UK Border Agency


All the information I have provided above is accurate to the best of my knowledge

If you have given us any information about your health, disability or access requirements, under data protection law we need your explicit consent to hold or use that information.

We will only use it in order to allow us to make reasonable adjustments and/or to keep you safe, and it will be held securely.

Under 16?

If you are under 16, please also ask your parent or legal guardian to sign the consent form below.

How we will use your information

The information you give us on this form will be used to help us decide whether to recruit you as a volunteer. It will only be seen by staff involved in the recruitment process, and will be stored securely. We do not retain unsuccessful application forms.

If you are recruited we will retain your contact information in order to involve and support you. We will also collect additional information, such as next of kin details, and over time records of training, support meetings and where relevant, appraisals. Again, it will be kept securely, and only those people who need to see your information in order to involve you will have access to it.

All use of volunteer information will be relevant to their involvement, and may include:

  • Contacting volunteers when necessary
  • Making changes to role, support or equipment to improve accessibility
  • Monitoring statistical details of our volunteers
  • Providing ongoing support to volunteers
  • Monitoring the quality of advice given to clients
  • Addressing problems or complaints

If you have any questions about the use of your data, please contact us.

Volunteer Diversity Monitoring Information


Citizens Advice values diversity, promotes equality, and challenges discrimination. We welcome and encourage volunteer applications from people of all backgrounds, age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sexual orientation.

Monitoring recruitment and selection procedures is one way that helps us to ensure that there is no discrimination in the recruitment process. To do this we need to know about the diversity profile of people who apply for volunteer roles at Citizens Advice Sedgemoor.

General Data Protection Regulations

Under data protection law we are allowed to ask for this information as its sole purpose is to allow us to monitor the diversity of our applicants. The information you give us will be kept securely, is confidential and will be used for monitoring our equality policies only. It will not be seen by anyone responsible for making recruitment decisions. If you would prefer not to answer any of the questions we ask, please leave them blank.

Which age bracket do you fit into?
What best describes your gender?
What is your sexual orientation?
How would you describe yourself?


NB. The information on this form is for monitoring purposes only. We follow the social model of disability which believes that it is the barriers created by society which disable people. If you require any additional support or equipment in relation to the recruitment process or that would enable you to carry out the volunteer role, please tell us on the application form or during the interview.

Gender Identity

Religion or belief

How did you hear about this volunteering opportunity?